Me! Thats right, I won. I beat the faceless corporation and received my full refund and the difference between the two items AND an extra amount as a gesture of good-will.
It’s taken me 28 days to get through to them and various legal threats, but it’s paid off. The “large mail order company” has finally realised their mistakes!
Hot Dawg!
I am stuck in what seems like a futile battle with ”a large mail order company” after recieving an incorrect item before Christmas. Here’s the time-line of events…
9th December 2009: R2-D2 4 Port USB hub ordered from ”a large mail order company” for a secret santa gift.
16th December 2009: Package arrives from “a large mail order company”, containing a “Male Hunks Strip Mug”.
a few minutes later… telephone call to “a large mail order company”, they’ve made a mistake, still time for it to arrive for Christmas. “Sorry sir, but it’s out of stock”… “are you FUCKING kidding me?!”
That’s it, i’ve lost it and the call centre chap is getting both barrels, it’s not his fault but he didnt have to laugh when I said I got a porno mug instead! It was in stock when I ordered it, it was in stock a few days ago! When asking to speak to a manager at the call centre I was fobbed off with some lame excuse “they’re all busy in a meeting” even though he was able to talk to one of them… funny that!
So basically I’ve lodged a complaint with them and asked them to pay the difference in price between the R2-D2 hub from them and the slightly more expensive version I ordered off eBay, a total compensation value of £3.98 and the cost of calling they’re 0845 call centre, priced at £0.22 making a grand total of £4.19. I sent an email (as I was asked to by the call centre) and then ten days later I got this response…
Thank you for your email.
I apologise that the correct order was not delivered to you on the first instance. Unfortunately as a large mail order business mistakes such as the one you have experienced can occur from time to time and as such we cannot offer compensation. Furthermore we cannot refund any telephone costs as this is an optional service and this issue and return could have been resolved via our help desk section. If you have not received returns instructions for this incorrect item please respond to this email to confirm as such and the needed details will be forwarded to you.
The excuse is basically “because we’re so big and successful we make mistakes!”
I sent a further email to customer care and again the same formulaic response was sent.
Thank you for your email.
I appreciate your views on this issue however as previously stated we can only accept the item back for a refund. Furthermore this issue could have been resolved via your own account by selecting the item you wished to return and did not require a telephone call to ourselves. Unfortunately this is the highest level of customer service available and cannot be escalated higher.
If they had just agreed to refunded me the £4.19 then all would be good, but because of the poor customer service and the fact that I have some “Dream Hunk” penis staring at me from the mug, I feel that more needs to be done, The office of Fair Trading is currently looking into the case and papers have been drawn up for a civil claim in a petty claims court… In the meantime, I want to spread the word that yes, ”a large mail order company” has some unbeatable offers but Lord help you if you get the wrong item…
UPDATE: 30th December 2009
Well I asked for an update on the situation because I hadn’t heard from the “customer service” representative since the last email and this is the response I got…
Thank you for your email.
Unfortunately all information on this issue has been given and as previously stated there is nothing further we can resolve.
Customer service are actually useless! No doubt about it. I hope “a large mail order company” likes receiving civil suit papers…
That time of year is upon us once more and for those of us who work in the hospitality business, it’s the season of working our noses to the bone! We ensure your Christmas parties go off without a hitch, that the DJ plays some festive cheese and that the wine glasses are always brimming. We spend most of December making sure everyone else can let their hair down and giving guests that festive feeling. We may look like we’re embracing the spirit of Christmas, but what we’re really doing is judging your every action, comment and laughing at your terrible drunken dancing, it gives us a good chuckle and then we smile and serve your more intoxicants… tis the season after all…
But working in a customer facing environment I get to see the pitfalls many people fall into and here are my observations;
Remeber the Pecking Order…
Just because your liquored up on mulled wine, sherry and other beverages, there is still a chain of command and although you have always wanted to tell your boss exactly what you think of them, don’t! Alcohol makes our tongues loose and by saying that you wish they would just fornicate themselves with an iron stick sounds good at the time, you’ll regret it in the morning when your P45 lands in your in-tray.
Misletoe…
You’ve always lusted after that office temp and now your both smashed and feeling ‘in the mood’! That cheeky fumble in the corner will satisfy you for the night but you can guarantee that someone spied you getting off and then the rumour mill swings in to full production. You’ll be the hotbed of gossip and then, when you finally make eye contact the next day, that sense of “Oh Crap, what have I done?!” will overwhelm you and you’ll have to cloister yourself in the stationary cupboard. It’s ok, post-it notes are a sustainable diet for the next few days…
Blame it on the Boogie…
Your the next M.J. pulling off the seem-less moon walk, grabbing your crotch like a pro and busting some wicked sick moves… No! You looe, and dance like you’ve just crapped yourself. Go to the bathroom, clean yourself up and then sit down. It’s painful to watch and you just know you’ll end up on you-tube!
Kindness to all men…
We hospitality workers put up with a lot of grief from drunk patrons and we’ll put up with a certain degree of your lip, but don’t push your luck. We can make life difficult for you, we don’t want to but when that big red button gets pushed too many times, you’re asking for fireworks and boy howdy do we put on a fantastic display. Enjoying your evening, tell us, not enjoying your evening, tell us, we can try to make things better for you, annoyed because that hot blonde across the room rejected you, don’t take it out on us. We serve your drinks and food, prepare your room, order your cabs and take care of you, but that can change with one radio call!
Deck the halls with bells and ho-…
A buffoon was singing this merry little tune and at that precise moment, the oesophagus flood gates opened and a torrent of carrots, turkey, Brussels sprouts and roast spuds flowed from the booze hole, followed by an alcohol induced coma. You’ve most likely forked out over £50 for a room and now your spending your night with NHS workers prodding you, inserting pipes in you and extracting fluids from you. Drinking so much that you spew your lovely dinner all over our nicely cleaned carpets isnt the best way to get sympathy and you’ve just wasted a lot of spondoola. No Refunds!
“BIG FLOPPY DONKEY PHALLAS”
I’ve had abuse in all languges thrown down the phone at me, some very witty comments that i’ve given the caller credit for, but repetedly phoning the switchboard and yelling obscenities at the operator is by far, the fastest, and easiest way of getting thrown out…
*Knock Knock* Management, open the door!
Oh, and don’t forget, we have a master key that overrides your door lock! Hello lads…
Wake up call for 3.30am for all rooms but mine…
Don’t try, doesn’t work, wont happen. If anything, we’ll set a reminder call to alert you every five minutes from 03:00 to 10:00.
I hope these observations may help you at your next works bash. Remeber: The staff are there to help you. We like helping your and it’s our job, but be nice. We all human after all and although we shrug off most comments, we will remember your faces for the next time!
Merry Christmas Everyone!
I’m sure many of you will have heard in the news that the government is planning to push through legislation that will give police the option to disconnect a person from the internet using a three-strike systm.
Basically the way it’ll work is as follows;
Luckily we belong to the Europeam Union, and therefore as a member state, we are entitled to human rights identified in the European constitution. One of these rights is the right to a fair trial.
Piracy and copyright theft does cost the industry millions of pounds each year and can cause small software houses to pack it in. Unfortunatly the MPAA and RIAA tend to make fools of themselves by pushing through example cases where-by the setlements are extortionate (see RIAA v Tanenbaum).
Surely though in this society of democracy and human rights, we should be entitled to a fair and unbiased trial, judged by our fellow peers of twelve men and women good and true, so the three strikes mechanism of disconnection, we dont recive a trial and we are forced to commence punishment (of being disconnected) before appealing…
If you disagree with this method and approach of the British Government, please sign the petition…
I have (hopefully) linked my blog with my twitter account so you can all be notified when a new blog post is made, simply by following me on twitter. This is the final test to see if it actually works.
The main reason I have my website and a hosting package is so I can play around with web technology and various other interesting programming techniques. It’s also a great revenue generator from the ad blocks I have on my site. If you dont like them, create an account and hey presto, they’re gone.
I’ve also been playing around with RSS feeds and Feedburner. I now have an RSS feed setup for this blog so check it out, comment or email me back if you find any bugs or glitches. The link for the feed should be to the left of this post.
My hits have gone through the roof for some reason, in the past week. I was averaging 30 – 40 hits per hour. This has now sky rocketed to almost 300h/ph. Surely there must be more interesting things out there…
