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Once again I have been aggravated by a nonsense spouting buyer on eBay!

Recently I cleared out the shed and stuck my findings on eBay, which proved to be very fruitful. Ninety-nine percent of the buyers paid as soon as the auction ended with just one exception. The buyer, who has proven to be a thorn in my backside, did not respond to a single message or PayPal invoice for eight days. On the eighth day, I received a pitiful message that my buyer had been stranded by the ash cloud which was pure rubbish as the winning bid was placed a day or so after the airspace ban. The ash cloud was just an excuse.

Well it was tough luck because my item had been sold to the next highest bidder via eBay’s second chance tool, so I informed the buyer, dropped my non-payment case and opened a transaction cancelled case. This all occured on the 23rd of April.

Two days later I get notification that money has been deposited in my PayPal account… from the buyer and then I get this blunt email…

I had no notification of this at all and have just posted payment…

….WOW what a patient understanding person you are ….. NOT!!!!

Maybe I should adopt the same unreasonable approach that you have and bombard YOU with unreasonably impatient emails…!???

I expect my money back by close of play tomorrow and will certainly be logging the necessary level of disdain for your approach to purchasers.

This is a person who does not check their eBay account regularly nor their emails. This is the kind of person who is quite happy to hand over money without checking that the item is still available. It’s been ten days since the end of the auction. But before I could hit the reply button I get this charming little email…

It’s people like you that make me sad to be human!

Delightful! Here is my response…

Please do not send abuse to my email account. I asked for payment for four days with no response. On the fourth day I offered this to the next highest bidder. Please check your email and eBay messages more regularly. Your money has already been refunded, you did not make contact for eight days. If you believe my conduct was unreasonable then please report me to eBay!

Just to clarify, contact was not made for eight days. Four days from winning the auction, four days from the non-payment case being opened. Perhaps you did not understand that I appreciate you were unable to respond due to the unforeseen circumstances and no action has been taken against you by either eBay or myself. The non-payment case was resolved.

Please access your ebay account and accept the transaction cancellation case.

Regards,

Once again, a rather frank and impolite email wings it’s way from this knuckle head to my inbox;

I think you’ll find that it was a perfectly reasonable viewpoint and not abuse….abuse is something very different – believe me!

My buyer status is clearly very good and sometime people don’t live and die by an email account, I’m only sorry that your life is defined as such and that there can be no other reason for a failure to respond other than a negative reason…..I’m only glad I hadn’t had a death in the family.

Some might say that you’re either desperate for the money or you are a miserable professional dealer who has nothing better in life….I’d ike to think there is something good in most people,…..although people like you test that viewpoint.

I shall be making a complaint to eBay and NO!!…I will NOT be accepting your case cancellation!!

Don’t bother responding as it won’t be read.

I think you’ll find that it was a perfectly reasonable viewpoint and not abuse….abuse is something very different – believe me! My buyer status is clearly very good and sometime people don’t live and die by an email account, I’m only sorry that your life is defined as such and that there can be no other reason for a failure to respond other than a negative reason…..I’m only glad I hadn’t had a death in the family. Some might say that you’re either desperate for the money or you are a miserable professional dealer who has nothing better in life….I’d ike to think there is something good in most people,…..although people like you test that viewpoint. I shall be making a complaint to ebay and NO!!…I will NOT be accepting your case cancellation!!

Don’t bother responding as it won’t be read.

This buyer is a complete moron, rest assured. His emails read like the rantings of an insanity asylum resident. Maybe if I sling poo at a piece of paper, scan and email it, he may understand…

It surpasses me as to why you are continuing this line if action. Your eBay feedback/ratings have not been affected. After not having received any form of contact from your self for four days, I proceeded to followeBay protocols of a non-payment case so that a) I would not be charged an insertion fee and b) so that I would not be charged a final transaction fee. A further four days elapsed so I gave a second chance offer as allowed by eBay. You must appreciate that not receiving any contact for eight days is an indication that the buyer does not want to proceed with the auction. What would you have done differently in my case?

I would also like to point out that I responded to your initial contact to inform you of the situation, that the item had gone for a second chance and therefore sending the payment was purely down to you. Once I received payment notification I immediately refunded the whole transaction and then contacted you again.

Not accepting the item cancellation may stand you in disrepute with eBay as I have followed the correct paths of action up until this point. Once again, a transaction cancellation does not affecting your buyer ratings. It is a mutual agreement to cancel a transaction with no implications for the buyer or seller.

Regards,

eBay have now taken the matter up as I have taken all the correct actions against this buyer, following the correct lines of enquiry and protocols.

I have removed his eBay name, despite the desire to spread his name, email, address and account details all over theInternet to preserve what little integrity this crazed individual has… and I hope that he so desperately finds anotherHornby 1994 Intercity Train Pack.

Yes that’s right, this item was an electric train for a Hornby track, now we know what sort of buyer we are dealing with now…

eBay, it’s great (until you sell to a total numpty…)